Terms of Service

1. Services

Kensington Kans provides professional curbside trash‑can cleaning and related services at residential and small commercial properties, subject to availability and access.

• We clean trash cans at or near the curb or another mutually agreed‑upon location.
• We bring our own equipment, water, and cleaning solutions unless otherwise specified.
• Service offerings, pricing, and availability may change at any time.

2. Eligibility and Service Area

Our services are currently available only within designated service areas, which may change over time. We reserve the right to decline or cancel service if:

• Access to your property or trash cans is unsafe, blocked, or not reasonably available.
• Parking or local regulations prevent us from safely operating our equipment.
• Conditions on‑site pose a risk to our staff, equipment, or others.

You are responsible for ensuring that you are located within our service area and that your property is reasonably accessible at the scheduled time.

3. Scheduling and Access

You may schedule service through our website, by text message, or by any other method we make available. By booking, you agree to:

• Provide accurate contact information and service address.
• Ensure your trash cans are accessible at the agreed‑upon time (e.g., at the curb or designated area).
• Notify us promptly if you need to reschedule or cancel.

We will make reasonable efforts to arrive within the scheduled window, but timing may vary due to traffic, weather, or other conditions beyond our control.

4. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible. We may establish and update specific cancellation or rescheduling policies, which will be communicated on our website or at the time of booking.

We reserve the right to cancel or reschedule service due to weather, safety concerns, equipment issues, or other circumstances. If we cancel a scheduled visit, we will make reasonable efforts to notify you and offer an alternative time.

5. Pricing and Payment

Current pricing for our services is listed on our website or provided at the time of booking. All prices are subject to change at any time.

• You agree to pay the applicable fees for the services you receive.
• We may accept various forms of payment, such as credit/debit cards, digital payments, or other methods.
• Taxes and additional fees may apply depending on your location and the services provided.

If a pricing error occurs, we reserve the right to correct it and either cancel the service or give you the option to proceed at the correct price.

6. Recurring Services

If you choose a recurring service (such as monthly or bi‑monthly cleaning), we will schedule visits according to the frequency you select.

• You may request changes to your schedule, subject to availability.
• We may adjust recurring schedules due to holidays, weather, or operational needs.
• Any recurring billing terms will be communicated clearly at the time of enrollment.

7. Customer Responsibilities

To help us provide safe and effective service, you agree to:

• Place trash cans in the agreed‑upon location and ensure they are reasonably empty.
• Remove hazardous materials, chemicals, or sharp objects from cans before service.
• Ensure pets, vehicles, and other obstacles do not interfere with our work area.

We are not responsible for damage caused by pre‑existing conditions, structural defects, or misuse of trash cans or surrounding property.

8. No Guarantees of Results

We aim to significantly improve the cleanliness and odor of your trash cans. However, results may vary depending on the age, condition, and prior use of the cans.

Some stains, discoloration, or odors may not be fully removable. We do not guarantee that all residue, marks, or smells will be completely eliminated.

9. Health, Safety, and Environmental Practices

We use cleaning methods and products intended to be effective and responsible. Where possible, we aim to minimize environmental impact and comply with applicable local regulations.

You agree not to request or require us to perform any service that would violate laws, regulations, or reasonable safety standards.

10. Communications

By contacting us, booking a service, or providing your phone number or email address, you consent to receiving service‑related communications, including confirmations, reminders, and updates.

You may opt out of certain non‑essential communications where permitted by law, but we may still need to contact you about active or upcoming services.

11. Website Use

Your use of our website is subject to these Terms and any additional policies posted on the site. You agree not to:

• Use the site for any unlawful purpose.
• Attempt to interfere with the operation or security of the site.
• Scrape, copy, or reuse content without our permission, except as allowed by law.

12. Intellectual Property

The Kensington Kans name, logo, branding, website design, and content are owned by us or used with permission. You may not use our trademarks, trade dress, or content without our prior written consent, except as permitted by law.

13. Disclaimer of Warranties

To the fullest extent permitted by law, our services and website are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted or error‑free service, nor do we guarantee specific results or outcomes beyond what is expressly stated in these Terms.

14. Limitation of Liability

To the fullest extent permitted by law, Kensington Kans and its owners, employees, and contractors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our services or website.

Our total liability for any claim arising out of or relating to the services shall not exceed the amount you paid for the specific service giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Kensington Kans and its owners, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our services or website.
• Your violation of these Terms.
• Your violation of any rights of another person or entity.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our services or website after changes are posted constitutes your acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or our services shall be brought in the state or federal courts located in New York, New York, unless otherwise required by law.

18. Contact Information

If you have questions about these Terms or our services, you can contact us at:

Kensington Kans
Brooklyn, NY
Phone: 347‑352‑0530
theycallmekensington@gmail.com